Return & Refund Policy

At Opulys, your satisfaction is a priority.

If your order does not suit you, you have a period to return it to us under the conditions described below.

🔁 Return period

You have 14 days after receiving your order to request a return.

📦 Return conditions

To be eligible for a return, the item must be:

✔ not worn

✔ in its original state

✔ in its original packaging

✔ with all accessories (box, adjustment tool, etc.)

Any item returned incomplete or damaged cannot be refunded.

📝 Return procedure

Before any return, please contact our customer service at:

Contact.opulys@gmail.com

Please indicate in your message:

Your order number

The reason for the return

Photos if necessary

We will then provide you with the return address and the instructions to follow.

💰 Refund

Once the item has been received and inspected, we will inform you by email of the acceptance or refusal of your refund.

If the return is accepted, the refund will be made via the payment method used when ordering, within 5 working days.

🚫 Non-refundable items

Items are non-refundable in the following cases:

Worn or damaged item

Item returned without prior request

Incomplete or unpackaged item

Return after the deadline

🚚 Return costs

The return costs are the responsibility of the customer, except in the event of an error on our part or a defective product.

⚠️ Defective product or order error

If you receive a defective product or an incorrect order, please contact us within 48 hours of receipt with supporting photos.

We will offer you a replacement or refund depending on your situation.

📩 Contact

For any questions regarding returns or refunds, you can contact us at:

Contact.opulys@gmail.com